Who is HiFEN Group Limited?

HiFEN Group limited, founded in 2022. Explore our online store for premium socks, gloves, hats, games & toys, and stationery items. Elevate your style and experience exceptional quality.

WHAT IS THE SHIPPING COST?

Standard Shipping is FREE in UK.

WHEN DO MY ORDER RECEIVED?

Standard Shipping Delivery is in 3-5 days.

You can Track your order for regular updates on where it's up to.When it's ready to leave our warehouse you'll get an email to let you know.

HOW I CAN PAY FOR MY ORDER?

Paying for your order is simple and easy. We accept the following payment cards: visa, MASTERCARD, MAESTRO, AMERICAN EXPRESS, DISCOVER, DINERS CLUB, SHOP PAY, APPLE PAY, GOOGLE PAY.

WILL I RECEIVE CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

Once you have placed your order you will receive an order confirmation email. If you have not received the email please contact us.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.

CAN I CANCEL MY ORDER?

To make sure you receive your items on time, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

CAN I EXCHANGE AN ITEM?

Unfortunately we don't offer exchanges online right now. You can return your item to us for a refund, and then place a new order for the items of your choice.