Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

hifen.co.uk offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Items sold on hifen.co.uk follow our general return policies, but some products have different policies or requirements associated with them.

To start a return, you can contact us at sales@hifen.co.uk. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@hifen.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hifen.co.uk.